At GreenTree Immigration, we understand the importance of your privacy. We handle all data in line with relevant regulations and are transparent about how we collect, use, and protect your information. We provide you with control over your data, including the ability to access, correct, and request deletion of your personal information, subject to applicable legal requirements. We are committed to maintaining the confidentiality and integrity of your data.

We collect personal information about our users in order to provide our products, services, and customer support. We provide our products, services, and customer support across various platforms such as websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.

In some situations, users may provide us with personal information without us asking for it or through means not intended for the collection of particular types of information. Despite our reasonable efforts to safeguard this data, the user's actions will have circumvented our systems, processes, and control, so this privacy policy does not apply to the provided information. In some situations, users may provide us with personal information on platforms that are outside our control, for example, through social media or forums. This Privacy Policy governs any information we collect, but the platform that received it will follow its own Privacy Policy.

How the Information is Collected:

We may request certain types of personal information from you while you use our products and services. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will provide you with a collection notice at the time of the request, outlining how we plan to use the personal information you provide. We may provide the notice in written or verbal form.

We may request, collect, or process the following information:

1. Immigration account credentials.
2. Contact Details: Email address, phone number.
3. The location details include the physical address, billing address, and timezone.
4. Identity Details: Provide your full name, provide proof of identity (such as a driver's license or passport), and provide proof of address (such as a utility bill).
5. Financial information includes details about credit cards, wire transfers, payment processors such as Skrill and PayPal, and tax numbers.
6. User-generated content: transaction descriptions, transaction attachments.

Users have the ability to start a transaction with non-users by providing contact details such as email address, physical address, and phone number. In these situations, we will collect and store the information to reach out to the non-user and prevent misuse of our systems.

In some circumstances, public sources may collect users' personal information.

We may collect or process the following information:

1. Contact Details: email address, phone number.
2. Location details: physical address, billing address, timezone.
3. The financial information includes transaction details, payment account details (such as PayPal email address and physical address), and wire transfer details.
4. User-Generated Content—Transaction descriptions, transaction attachments.

In situations where our partners initiate transactions on your behalf, they can provide the same information that we may request, collect, and process from individual users. While our partners' platforms will be governed by their own privacy policies, any personal information that is transferred to them will be treated and protected as though it were submitted by a user.

We collect information as you use our service:

We maintain records of the interactions we have with our users, including the products, services, and customer support we have provided.

This includes the interactions our users have with our platform, such as when a user has viewed a page or clicked a button.

When we receive a contact, we may gather personal information essential to the conversation. For instance, if we receive a contact via email, we will gather the associated email address.

Links to other sites

On our website, you may encounter links to third-party websites. We may provide these links, or they might appear as user-generated content. These linked sites are not under our control, and thus we are not responsible for their actions. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

How the Personal Information is Used

The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:

1. To provide the service or product you have requested;
2. To facilitate the creation of Service Agreements between you and the company;
3. To answer enquiries about our services, or to respond to a complaint;
4. To promote our other programs, products, or services that may be of interest to you (unless you have opted out from such communications);
5. To comply with legal and regulatory obligations;
6. If otherwise permitted or required by law; or
7. For other purposes with your consent, unless you withdraw your consent for these purposes.

We will utilize personal information about our users for the following lawful processing purposes, among others:

1. When a user has given consent;
2. When necessary for the performance of a contract to which the user is a party;
3. Processing is necessary for compliance with our legal obligations;
4. Processing is necessary in order to protect the vital interests of our users or others;
5. We process information to further our legitimate interests, which do not violate the rights of our users.

When We Disclose Personal InformationOther Disclosures And Transfers

We recognize the importance of preserving integrity and maintaining confidentiality. We will keep any disclosed personal information and/or business proprietary material highly confidential.

Prospective clients provide GreenTree Immigration with strictly confidential information that is only accessible to those who need to know. We record your personal details only if you send us a message. Rest assured, our trained staff will only use your personal information for the tasks you have assigned to them.

We will not use your email address for any purpose and will not disclose it without your permission. We never use, sell, or give your information to anyone for marketing or solicitation purposes.

GreenTree Immigration only provides your information to the government agencies involved in your immigration process, such as the Australian Immigration Authorities, DIBP, or the Home Office, UK.

You can register with our website if you would like to receive our catalogs or updates on our new services. We will not use the information you submit on our website for this purpose without your consent.

Keeping with the times, our site features an online payment service that operates on the lines of the Green Tree immigration fraud protection policy to ensure our clients a hassle-free payment.

The site has security measures to protect against the loss, misuse, and alteration of the information under our control. We encrypt your personal and financial information, trying to prevent its reading or interception during its journey over the Internet. Despite our commitment to information protection, we cannot guarantee the security of any information you send to us. If the user has any complaints about our services or processes, they can contact us and register their concerns.

Other Disclosures And Transfers

We may also disclose your personal information to third parties for the following purposes:

If necessary, we will provide the service or product you have requested.

We receive court orders, subpoenas, or other requests for information from law enforcement.

If the law permits or mandates otherwise,

For other purposes with your consent.

Accessing or Correcting Your Personal Information

You have the right to request access to the personal information GreenTree Immigration holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense. You can access most personal information by logging into your account. If you wish to access information that is not accessible through the platform or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.

You can also request that we correct your personal data. You can update all your personal information through the user settings pages. If you require assistance, please contact our customer support.

Exercising Your Other Rights

GreenTree Immigration may restrict your ability to exercise a number of other rights related to the personal data it holds about you. This is largely due to the nature of the products and services we provide. We collect a lot of data to determine service eligibility.

GreenTree Immigration Complaints:

If you have an inquiry or a complaint about the way we handle your personal information, or if you seek to exercise your privacy rights in relation to the personal information we hold about you, you can contact our privacy officer at info@greentreeimmigration.com For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).